Legacy Desktop app "failed to load location information" error
Monitoring - A fix has been implemented. We are continuing to monitor the situation.
May 08, 2024 - 13:52 MDT
Update - We are continuing to investigate this issue.
May 08, 2024 - 13:40 MDT
Investigating - We are currently investigating reports that users are unable to log in to our Legacy Desktop app with the error code "failed to load location information. Please make sure you have no unpaid bills or contact support"
May 08, 2024 - 13:40 MDT
Required 10DLC Registration
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827
Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 8, 2024

Unresolved incident: Legacy Desktop app "failed to load location information" error.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Weave Support Unable to Take Calls
Resolved - This incident has been resolved. Thank you for your patience.
May 3, 13:05 MDT
Investigating - Please be aware that Weave Support is currently unable to take calls due to a third party outage. Our teams are working with our provider to fix this as soon as possible. This does not impact your Weave service.

Visit https://www.weavehelp.com/hc/en-us to chat with us if you need assistance.
May 3, 11:45 MDT
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Notification settings not being honored
Resolved - This issue is now resolved
Apr 26, 08:58 MDT
Investigating - We are currently investigating reports of notification settings in our desktop app not being honored, such as notifications still sending when the setting is toggled off.

We'll continue to update this page with updates as we know more.
Apr 26, 08:26 MDT
Apr 25, 2024
Team Chat History missing
Resolved - This issue has been resolved. Thank you for your patience.
Apr 25, 14:12 MDT
Monitoring - We have identified an issue where team chat history was missing from the application. A fix has been implemented. If you are missing your chat history, please restart your application (control+shift+r) or refresh your browser (Control/Command+r).
Apr 24, 09:38 MDT
Apr 24, 2024
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